Balanced scorecard: optimize internal processes

Balanced scorecard: optimize internal processes

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The balanced scorecard is a tool that can help you make the most out of the resources of your company to optimize internal processes.Few Weeks ago we introduced the BSC and later we focused in more detail on the importance of relationships with customers for a company. Today we will instead see how, among others processes for optimize production and product innovation (ie those that your customers don't see), BSC is crucial for your bus...

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Customers' importance in the BSC

Customers' importance in the BSC

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Today we're going to see why the customer's perspective is so important in the implementation of the BSC.A few weeks ago I told you what the BSC or balanced scorecard is, and we saw together why this approach was considered revolutionary: when it was created, more than 20 years ago, companies (almost all) focused only on the economic return to determine the goodness of a strategy or the effectiveness of a promotional ac...

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