BSC: Learning and growth

BSC: Learning and growth

Employees are the first customers of a company: the Balanced Scorecard helps you improve their performances thanks to their approval and their continuous training. This is the learning and growth perspective.We've arrived to talk about the learning and growth perspective of a Balanced Scorecard.This point of view, like the others seen till now, have been particularly revolutionary because it started considering emplo...

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Customers' importance in the BSC

Customers' importance in the BSC

Today we're going to see why the customer's perspective is so important in the implementation of the BSC.A few weeks ago I told you what the BSC or balanced scorecard is, and we saw together why this approach was considered revolutionary: when it was created, more than 20 years ago, companies (almost all) focused only on the economic return to determine the goodness of a...

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