BSC: Learning and growth

BSC: Learning and growth

Employees are the first customers of a company: the Balanced Scorecard helps you improve their performances thanks to their approval and their continuous training. This is the learning and growth perspective.We've arrived to talk about the learning and growth perspective of a Balanced Scorecard.This point of view, like the others seen till now, have been particularly revolutionary because it started considering employees and their welfare, as well as their continuous updating on th...

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Balanced scorecard: optimize internal processes

Balanced scorecard: optimize internal processes

The balanced scorecard is a tool that can help you make the most out of the resources of your company to optimize internal processes.Few Weeks ago we introduced the BSC and later we focused in more detail on the importance of relationships with customers for a company. Today we will instead see how, among others processes for optimize production and product innovation (ie those that your customers don't see), BSC is crucial for your business.The mos...

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Customers' importance in the BSC

Customers' importance in the BSC

Today we're going to see why the customer's perspective is so important in the implementation of the BSC.A few weeks ago I told you what the BSC or balanced scorecard is, and we saw together why this approach was considered revolutionary: when it was created, more than 20 years ago, companies (almost all) focused only on the economic return to determine the goodness of a strategy or the effectiveness of a promotional...

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